Terms of use

1. General Information

Access to and use of the Fresh Line online shop and www.freshline.ba (hereinafter referred to as the “website”) are subject to the following terms of use. By accessing the website, browsing it, or placing an online order, you agree to these terms of use.

These terms apply to all content and services available on www.freshline.ba.

By using any part of the website, users are considered to be familiar with these terms and agree to use the content exclusively for personal purposes and at their own responsibility.

Please read these terms carefully as they contain important information. If you have any questions about Fresh Line, these terms of use, or our website, please feel free to contact us.

This website is owned and maintained by “SUCCESSO” d.o.o., Igmanska 15, 71 000 Sarajevo, ID 4200742990005, the exclusive distributor for Fresh Formula SA from Greece (hereinafter referred to as Fresh Line in Bosnia and Herzegovina).

Fresh Line in Bosnia and Herzegovina reserves the right to upgrade, modify, or remove the website and these terms of use without prior notice.

These terms of use and purchase conditions are prepared in accordance with the legal regulations of Bosnia and Herzegovina.

Based on the Consumer Protection Law of Bosnia and Herzegovina, “SUCCESSO” d.o.o. Sarajevo informs customers purchasing via www.freshline.ba:

• The sale of goods via www.freshline.ba is carried out within the registered activities of “SUCCESSO” d.o.o Sarajevo.
• Phone: +387 33 720 790 | Fax: +387 33 720 791
• Email for complaints: [email protected]
• Basic product characteristics are available on www.freshline.ba.
• Product photos may be illustrative and may not exactly match the real product appearance.
• Product descriptions may contain errors and are subject to change.
• The user independently evaluates the accuracy of the information.
• Fresh Line BiH strives to provide the best service but cannot guarantee error-free service.
• Fresh Line BiH is not responsible for damage to user equipment while using the website.
• Online purchases are considered distance selling under the Consumer Protection Law.
• Products have characteristics necessary for regular use as stated in their declaration.
• The sales price is displayed next to each product.
• Delivery is free for orders above 100 KM.
• Products are delivered within a maximum of 7 days via courier service.
• Promotional sales are conducted according to conditions published on the website.
• Payment is possible via cash on delivery, card payment, or bank transfer.
• By clicking the CONFIRM button the buyer accepts the obligation to pay.
• The customer may cancel the purchase within 7 days with a return of unused products.
• The buyer bears the delivery and return costs.
• All website content is protected by copyright.
• Personal data is processed in accordance with the privacy policy.

2. Prohibited Activities

Users may not publish or transmit materials that violate the rights of others, are illegal, offensive, threatening, defamatory, vulgar, or otherwise unlawful.

The website may not be used for advertising or promotional purposes without permission.

All transaction information between the customer and the online shop is considered confidential.

3. Product Selection

To make a purchase on the website you must either register as a user or continue checkout as a guest.

Registration is quick and requires basic personal information.

The top menu contains product categories. Selecting a category displays the products in that group.

Filters allow you to search products by type, collection, or purpose.

Clicking on a product displays detailed information.

Clicking “Add to cart” adds the product to your shopping cart.

4. Shopping Cart

By clicking the cart icon in the top right corner you can view all selected products.

Products can be removed or their quantity adjusted.

5. Ordering Products

When ready to purchase, click the cart icon to view your selected items.

You will then need to log in or create an account.

After completing the order you will receive an order confirmation via email.

The purchase contract is considered concluded once the customer receives the confirmation email.